Refund policy

If for any reason you are not happy with your order, please get in touch with the artist, as we value your feedback and would love to help.

I. Original Artwork

  1. No returns accepted on original artwork.
  2. Due to the nature of the product, we cannot offer replacements of original art.
  3. Please contact the artist if you have any concerns.

II. General Returns Policy

We accept returns on Art Prints or Greeting Cards for any personal reason or due to faulty item, and the terms and conditions vary for each option.

Return due to personal reasons: you will be refunded the cost of the product not including the original shipping fee, and you must cover the shipping cost for the return as well.

Returns due to faulty item: If the product you received does not match the specification published on our website, or the product was damaged in transit, the artist will refund the original shipping fee of your purchase as well as the shipping cost for the return, or send you a replacement, if applicable, at no extra cost. If the product was damaged in transit, please provide proof so we can make a claim with the courier.

EXCEPTIONS: 

PRODUCT DIMENSIONS: We have made every effort to display as accurately as possible the true colours and details of each product in our shop, while most images with artwork displayed in walls are intended for reference only, exact measurements will be detailed in each products specifications, and any returns due to the dimensions of the artwork will qualify as returning for personal reasons, unless there was a discrepancy between the product received and the measurements specified on our website.

COLOUR ACCURACY: Keep in mind that every computer monitor and mobile phone screen displays colours differently. Settings like monitor colour balance, contrast and brightness of individual screens vary, hence the true colour of the artwork may be slightly different from the colour you saw on your computer or mobile phone screen. If this was the case, this will not be considered as a faulty product for the purposes or returns and refunds as described in our general returns policy, but rather a return for personal reasons.

  • The shipping cost for the returns must be covered by the customer, unless it is a faulty item.
  • You must keep proof of postage for your return, as we cannot consider a claim for goods lost in transit without it.
  • We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged in transit, in which case, if it was damaged in transit, please provide proof so we can make a claim with the courier.
  • In any case, we have a 14 days return policy.
  • We will process all refunds within 28 days.

If you are not happy with your order, please get in touch using the contact form with your order number and the reason for your return.

  • We will get back to you within 3 business days, and will provide the shipping instructions for a return.
  • Please note the item must be in the original condition.
  • To send your return, please re-pack the item in the original packaging to ensure its integrity.
  • Once we receive your returned order, and upon verifying the contents, we will replace it if requested, or offer you a refund, which may or may not include the original shipping fee (Read point 1 in III. GIclée Art Print Refunds below). 

III. Giclée Art Prints Returns/Refunds

  1. On the very rare occasion that there was a quality issue with your art print, or that it doesn't meet the description on our website, we can send a replacement at no cost, or offer you a refund, and will ask you to provide a picture of the product received.
  2. As we make sure our product description and images are as accurate as possible, we hope you understand that if you are returning because you changed your mind, or other personal reasons, we do not offer a refund for the original shipping fee, and we will only refund the cost of the print once we have received the return, in accordance to our General returns policy above.
  3. We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged in transit, in which case we will request you to provide proof of this so we can raise the issue with the Courier).

For any queries, please get in touch using the contact form